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Factors that influence students choice of studying Hospitality and Tourism Management

Author: Iloka Benneth Chiemelie
Published: 27th December 2017
CHAPTER 1
INTRODUCTION
1.1 Research background
For every individual, there are times in life that certain decisions must be made in order to move from one point in life to another.  These decisions can actually be very sensitive and in some cases very hard to make. However, these decisions mark the extent of progress as the higher more decisions are made in life; the better it can be viewed that such person must have come long in life.
One of these decisions is deciding on what course or career path to choose. For every student entering the university, choosing the best course is something that can be very difficult and this difficulty is even enhanced when they start to think about the influence of such course on their future. The fact is that the large number of courses that students can now pursue also adds to this difficulty as it is very difficult to make the right decision with respect to what to go for and what not to go for. However, choosing a degree and course is a very crucial point in the student’s life as it helps to build the right block for future success. Students need to be very much aware of the path they want to pursue as this will help them to establish a better understanding on how to go about it. In any case, the choice of career has become a very complex situation with the increase in information technology, the emergence of post-industrial revolution and increase in job competition across the globe. Something that is very common in the olden days is feudalism being converted into a family affair, where the son of a blacksmith is more or less destined to be a blacksmith, and a feudal was born a leader. However, the industrial stage and post-industrialization have made it very easy for common people to be rich and even reach any height they so desires due to their skills and knowledge (Wattles, 2009). In the present day setting, the problem is not just making the due career planning but also to cover the exhaustive career research before making the career choices in order to ensure that the chosen career can allow the individual to adjust with the evolving socio-economic conditions (Wattles, 2009).
Kerka (2000) made known that the choice of career is largely influenced by a number of factors that comes in the form of personality, interest, self-concept, differences in cultures, socialization, globalization, social support, role models and even resources availability such as information and financial resources. Supporting this argument, Bandura et al., (2001) made known that every individual undertaking the process of choosing a career path is influenced by a numerous factors such as the contexts that they live in, their personal aptitudes, social contacts and educational attainment. Hewitt (2010) also pointed out that the factors influences career choices can be in either an intrinsic form, extrinsic form, or even in the combination of both. Further statement by Hewitt is in the view that most of the people are influenced by career that their parents favors, while other shift to careers that their educational choices have opened for them; some of the people however make the decision to stick with their passion irrespective of how little or higher it will influence their life success, while other prefer to go for careers that have higher chances of ensuring success in their lives. other factors that have also been found to influences students’ choice of career is their perception of being right for that particular job and it is influenced by a number of factors like ethnic background, years in school, achievements, choices of science subjects, attitudes and differences in job characteristics (McQuaid and Bond, 2003). Perrone et al., (2001) also stated that the support of role model and the quality of relationship established with people influence students’ choice of career.
The number of tourists visiting Malaysia has increased over the years. Statistics shows that the number of tourists visiting Malaysia in 2011was 24,714, 324 and the total number of hotel being 2,330 according to the Malaysia Association of Hotels. These numbers are continuously growing each year which means there is room for the growth of implementation of green technologies in hotels in Malaysia (ASEAN countries tourism/hotel report 2011). Such findings support the need to gain an understanding on the factors that influence students’ decision to choose hospitality and tourism management sources. This is because it would help to measure the level of sustainability of the industry in Malaysia and also ensure that necessary measure are put to place with respect to training the very best of professionals in the industry.
Basically, the understanding in this case is that career choice is a very difficult situation and students need to take a number of factors into consideration when making the career choice sin order to ensure that they make the right choice and not influenced in any way by forces that they may end up regretting in the end. This difficulty is even made worse by the understanding that people are sometimes forced into the wrong choice by their parents and the advancement of information and technology means that students now have numerous courses to choose from – as such increasing the difficulties with making such decisions. So should students follow their heart or choose based on chances of such course to lead them to greater success in life? This is the question that this research seeks to address by references students in the hotel and tourism management courses.
1.2 Purpose of the research
From the above research background, a number of understanding have been made with respect to career pathway, and the main finding is that students are presently faced with high difficulty when it comes to deciding on the right choice of course for their studies. So what are these difficulties? How do they come about and how can they be solved? Basically, this is what this research seeks to understand.
The main purpose of this research is to gain an understanding of the factors that influences students’ choice of choosing tourism and hospitality management courses as their career pathways. The tourism and hospitality industry is rapidly growing and as such the demand for graduations in this industry is also on the rise. So why do the students choice this course? Is it because of the huge financial benefit that they are expecting to gain, or just for the passion of the job irrespective of whether or not they succeed in the future? Maybe they are influenced by their parents or role models or just making the decision personally. Whatever is the case, this research will present such an understanding by the end based on findings that will be gathered from the research as a whole.
1.3 Research problem
Just as noted earlier, there are times in everyone’s life when the decision must be made as to moving from one point in time to another point in another given time. This can be very difficult especially for young students who don’t have any experience with such but yet need to decide on how they future and probably entirely life should be molded by choosing the career they seek to pursue in the university. Basically, this is the problem that the research seeks to solve. How can students make this decision in such a way that they don’t end up regretting their decision as time goes on in life? What are the factors that they must put into consideration and how can these factors be used as the serving platform for ensuring future growth through decisions made in the present days? On that ground, the research problem is to understand how students make decision to choose hospitality and tourism management courses with respect to the factors that influence such decisions making process.
1.4 Significance of the research
For managers, the understanding of factors that influences decision to study tourism and hotel management is very important because the course is a study that features human activity heavily and if the professionals in the industry are not well regulated, there could be a quick breakdown of consumers’ rating and adoption of services in the industry because the rate of consumers’ satisfaction can easily be measured and it is very direct in most cases.
Therefore, this research is very significant because it will help to present an understanding of the factors that influences students’ choice for the course. Such an understanding is also crucial in helping students with counseling when the factors are deemed to be very negative in the real sense. For instance, if the majority of the students choose the course solely for gaining financial success in the future or forced into it by their parents – the counseling will be to ensure that they students are convinced to follow their heart. Thus, this research is very significant both for managers, counselors and individual students as well.
1.5 Research objectives
In view of the above discussions, the objectives of this research are:
1.      To gain an understanding on factors that influences students’ choice of tourism and hospitality management course as their career pathway.
2.      To understand how these factors can either be enhanced or mitigated.
3.      To present necessary factors that will be necessary for counselors to put into consideration when counseling students on choosing tourism and hospitality management courses.
1.6 Research question
In order to address the research objective, the questions that will be asked are:
1.      What factors influence students’ decision to choose hospitality and tourism management course?
2.      How can these factors be enhanced or mitigated?
3.      How can these factors be loaded into the counseling program for students that are seeking to enter the hospitality and tourism industry?
1.7 Limitation of study
From the researchers view point, there is no given research that doesn’t have its associated cons because wherever there is a pro; there will be a con as well. On that ground, this research is limited in its scope. The scope of the study focuses on only students in the hospitality and tourism department, eliminating the chances for the study to address the same issue in order departments and also the chances of gaining a general understanding of the research topic with respect to other departments. On that ground, this is a limitation because a broader research that focuses the scope of understanding the factors influencing students’ choice for choosing courses from all departments or in all fields of life will be considered better. This is because it would enhance counseling programs by providing necessary information about choice in all the departments.
1.8 Organization of research
Figure 1.1: Research outline
From the above illustration, it can be seen that the research is actually divided into 5 chapters. The first chapter of the research is the introduction and the purpose of this chapter is to provide a background review of the overall research – highlighting the main purpose of the research and significance of the research outcome.
The second chapter is the review of literatures and it is designed to gain a background understanding on the existing theories in relation to the research topic by reflecting on past studies as it is related to the research. Following this chapter is the methodology and the main purpose is to discuss on how the primary research will be conducted.
Findings from the primary research will be discussed in the chapter four. The chapter five will present a summary of all the findings from the research process as well as conclusion on the research outcome. Additionally, it will offer recommendations on how future research will be conducted in the area of the research topic.
Chapter 2
Literature review
2.1 Introduction
In the view of understanding presented in the previous chapter, it was made known that the focus of this chapter is to review relevant literature that are related to the research topic and present a theoretical background that will be used to develop the hypotheses to be tested from the primary research.
2.2 Conceptual framework
Figure 2.1: conceptual framework for literature review
Basically, the conceptual framework for the review of literature is very straight forward. The focus will be to review some of the identified factors such as peer group, parent, role model, future success, cost of study and other influencing factors that are not yet identified from earlier discussions. This review will be based on past studies and theories that are related to the course of study.
2.3 The concept of career choice
Numerous studies conducted on the decision-making process for college students have focused on adopting economic and sociologic theoretical framework in the process or examining the factors that influences students’ choice of college and course (Hearn, 1984; Jackson, 1982; Tierney, 1983; Somers, Haines & Keene; 2006). These frameworks have been used to develop three different theoretical models and conceptual approaches that are used to model students choice of college and courses as: 1) economic model, 2) status-attainment mode, and 3) mixed mode. The focus of the economic model is on the econometric ideologies that view students’ decision as being influences through the rational thinking and careful analysis of the related benefits to be obtained from the chosen course (Hossler, Schmit, & Vesper, 1999). This model basically focuses on highlight the economic benefits of choosing a particular course such as the facilities to be provided by the university in respect to learning the course and the overall cost that will be incurred within the course period. The status-attainment model makes the assumption that there is an utilitarian decision-making process that students must go through in choosing their courses, with specific reference to the fact that numerous social and individual factors lead to occupational and educational aspirations (Jackson, 1982). The mixed model is also known as the combined model. This model incorporates the rational assumptions in the economic models and the components of status-attainment models. Most of the combined models have been noted to divide the decision-making process of students into three phases as: aspirations development and evaluation of alternatives, considering options and evaluating the remaining options and the final decision to choose a course against another (Jackson, 1982).
Besides the approaches above, there are other existing approaches when it comes to students’ decision-making in higher education and its puts into consideration three different levels of students’ choices as: global, national and curriculum level. As an example, James et al., (1999) made the discovery that in Australia; the preference for a particular field of study is influenced by the course and institutional reputation, the entry score for that particular course, easy access to home and institutional characteristics. Additionally, the teaching reputation of the university has also been linked as influential with respect to the students’ choice of a course in England (Price et al., 2003). Foskett (2006) also found that students normally put the economic situations on high when making decisions in times of financial distress and financial difficulties. Other factors that have also been found to play significant role in students choice of course include the job opportunities that the course will offer in suppressing economic difficulties, cost of accommodation and the proximity of their homes to the school. In terms of linking institutions to choice of study, it has been found that the decision to choose a particular course is highly related with the decision of choosing the particular university where such course will be obtained. James et al., (1999) identified a range of factors that also play influential role with respect to course preference and these factors are: the employment rate of graduates from that course within the present employees’ sphere, the level of satisfaction gained from graduating form that course, the quality of teaching obtained from the course, approaches in the teaching process, and learning and assessment measures that also include the level of flexibility offered in the course of study.
Basically, the fields of understanding the factors that influence students’ decision making process with respect to the course of study have yielded different perspectives with respect to that view. One of these approaches have focused on how aspiring students develop their college and course choice sets, decide on where and when to apply by considering the admission criteria and finally make the decision to enroll into that particular course and college (Hearn, 1984). Geographical location and differences also contributes to the choice of university and as such can also influence the decision to choice a particular course especially when there is no university located nearby the student that offers the students desired course or meets the students’ expectation with respect to teaching approaches and patter. The researches have shown that most of the students attend public or state-owned universities and this implies that their choice of course is also circumscribed by their state of residence with respect to the availability of such courses (Niu&Tienda, 2008). Still on the understanding of approaches that influences students’ decision to study a particular course, another discovery that have been made is that institutional characteristics such as the course of study, size, distance, quality of programs and availability of financial aid all play significant role in one way or the other. Some of the factors commonly associated with students’ choice of course and the university to study such course include background characteristics (Jackson, 1982), aspirations (Chapman, 1984; Jackson,1982), educational achievement (Hanson &Litten, 1982), social environment (Hossler& Gallagher, 1987), financial variables (St. John, 1990; 1991), net cost (St. John & Starkey, 1995), institutional climate (Chapman, 1984) and institutional characteristics (Hanson &Litten, 1982; Hossler et al., 1999). Although there are consensus amongst researchers with respect to some of the factors that influence students’ choice of a given course, there is also the need to understand that the significance of factors used in choosing the course of study amongst students might vary from one person to another based on the student’s level of exposure to any or some of these factors.
2.4 Opportunities and career choice
It can be easily believed that the career and education do not always synchronize the students’ abilities to opportunities. The timing and location as opportunities are very important factor in terms of fulfilling the aspirations of the student. While students can show all the ambitions, talent and skill required for succeeding in any given career, there is still the need for the student to capitalize on the right location at the right point in time in order for them to reach the desired career level.
Literatures have made known that opportunities in the career choice include the technical schools, academic settings, job openings for entry level, job showing, vocational guidance, industry contacts and job placements(Super, 1957). Super (1957) also made a surprising note that the level of students’ intelligence had little to do with getting entry-level positions; instead the main factor for such success is the level of maturity as per physical size and manners. In another discussion, Deml and Reich (2001) highlighted some of the factors that enrich the students’ potential for career success. Actually, exploration of career on a constant level can be adopted as a lifelong strategy in any individual’s life. In any case, changes have also been found to have an effect on career and career development. Mergers, acquisition, downsizing and reengineering all play significant role in the employment pattern and have also altered the direction of many careers.
The basic understanding from the above analysis is that the level of expected opportunity to succeed in the industry will influence students’ choice of a course and as such it is hypothesized that:
HP1. The higher students view tourism and hospitality management as offering potential for future success in the workplace, the higher their chances of choosing the course.
2.5 Personal factors and career choice
Splaver (1977) made known that students should have a great understanding of themselves and their personality as this is very important in making intelligent career plan. This understanding will revolve around what the student would like to be in the future and what they are determined to achieve form the chosen course. Personality factor can be considered to include their mental abilities, interests and other special abilities. Splaver (1977) considered the factors of mental ability to include: verbal comprehension, fluency with words, ability, spatial ability, numerical ability, memory, and reasoning ability. Splaver (1977) also presented another argument that students should become very familiar with their personality in order to guide them towards making the right career choice. Harris and Jones (1997) made the statement that developing a career plan include evaluating their personality through a sort of self-assessment, and communication with professionals in the field – which is also another trait that is highly dependent on their personality.
Once the career has been narrowed down, the role of personality will come to life with respect to obtaining and keeping the employment in the students’ chosen field of study. Personality influences a number of features in people such as the attitude adopted in interview, in the workforce when working with other people and communication with the management – these interactions will also influence career success significantly. Once the career has been secures, certain factors such as ambition and sincerity, together with promotion can influence the success level experienced in the secured career. On that ground, it is very important that students should always put into consideration the attitude they hold about themselves when making their career choice (Kroll et al., 1970). The attitudes about different personalities have been organized into a consistent thinking mode, feeling and reactions to evaluation of new environment. The personality traits are also very important when it comes to choosing a career. The environment such as an individual’s formal education has also been shown to play a significant role when it comes to their decision and formation of personality constraints.
The process chosen is influenced by the purpose of such process and past experience. The experience someone has gained can be limited by the person’s ability to view only what that particular individual is interested in seeing. Purpose also has the potential to limit the individual’s perception. The experience and purpose has been translated into self and situation, or personality and environment (Kroll et al., 1970). Factors that determine an individual’s personality include the entire biological cluster and psychological features, as well as the individual’s behavioral and physical features with respect to the genetic origins. Another factor that has been found to influence an individual’s attitude is the rate of maturity (Kroll et al., 1970). From the above discussion, it is hypothesized that:
HP2. An individual’s level of passion will influence the choice of enrolling in tourism and hospitality course with the view that the higher such passion is, the chances of a student to choose the above mentioned course.
2.6 Environmental factors and career choice
Career choice in a simple understanding is the balancing of recognitions, meeting the needs of the individual while on the same hand responding effectively to the forces and realities in real life. There are two sets of input in the career decision factors and they are: the self and the world of work. Individuals that are undertaking any given career constantly face the force of having to balance their aspirations in life and also ensuring that such aspirations are actually fitted into the realities of the place they work. The occupation of an individual will play crucial role in determining the kind of person that such an individual will become in the future; as the individual’s self-cognitions, wants and goals, and interpersonal responses will be molded through the person’s working hour (Kroll et al., 1970). Kroll went on state that most of the information and formal knowledge that individuals possess are gained through the society they exist in and the environment that they have become so much used to, retention, and utilization of information that are related to the world in general. Both the individual’s personality and the world come together to function as an important factor in the attainment of what these people become in life (Kroll et al., 1970).
Basically, the understanding is that the environment has a significant role to play in the positioning of an individual’s career and the attainment of set goals in a number of ways. The environment that is being referred in this case is the factors that are used for the purpose of nurturing an individual’s career choice. For instant, the gender of the individual has a significant role to play with respect to the kind of career that people choose. Careers that demand strong physical abilities are deemed most fit for men. Greenberger (2002) is the one who made known that, boys are still being steered into the traditionally “male” jobs that are viewed as higher in paying, while females are still fixed to the traditional jobs that demand less stress. Skills possessed by the individual are still driving force in their decision of making the right career paths. Laleger (1942) made known that the skills of girls are more likely to be applied in interest that they view as having lower factor of negative influence from the external environment – basically; the understanding is that girls are still more willing to go for passion than money as compared with boys(Cavanagh, 2002).
However, the idea that counselors can draw with reference to individual’s preference for any given course will come as the top of reflection on the performance of the individual, clarification of career preferences, summarization and encouragement for the career performance (Weiler, 1977). The simple understanding is that counselors should not take into consideration factors that are far expected beyond the individual’s ability and performance from a given training. On that ground, it is hypothesized that:
HP3. Environmental factors such as peer influence, parents and role model will influence students’ choice of choosing to enroll in tourism and hospitality management courses.
2.7 Theory of career decision making: Social cognitive career theory (SCCT)
The theoretical considerations of factors that influences career choice for this paper is well rooted into the Social Cognitive Career Theory (Lent, Brown, & Hackett, 1994), and this theory was developed from the Bandura’s general social cognitive theory with the application already done in numerous career choices made by students (Akbulut& Looney, 2007, 2009; Looney &Akbulut, 2007).
The social cognitive theory (SCT) lays its emphases on the dual-directional interaction that is existing between three elements in the form of: the person, the environment the person lives in and the individual behavior of such person. Factors that are intrinsic in individuals include their cognitive ability, affective and physical attributes. As per the environment, the factors are extrinsic and they include economic and social circumstances. The behavior of the individual is influenced by both the intrinsic and extrinsic factors, but it has also been recognized that people are not “just mechanical respondents to the external forces that are deterministic in nature” (Lent et al., 1994, p. 84). As people take part in numerous actions, they will also have the opportunity to reflect and regulate their own behavior in order to ensure that past failures don’t reoccur, and they are also aware of their environment. On that ground, an individual’s action, and assessment of the outcomes from such actions will influence the person’s attitude and opinions, with such influence expected to impact on the environment. This is based on the understanding that individuals are constantly developing but the context in which they exist are always changing. Also, people can be proactive and in that case have the power to anticipate, plan and consciously attempt to predict the consequences of their actions and gain an understanding of how their behavior will impact on the environment – these are the features that are recognized by the social cognitive theory.
From the development of their model as illustrated in the figure 2.1 below shows that there are three main socio-cognitive mechanism that have been identified and these mechanism underline the social cognitive career theory (Lent et al., 1994). These mechanisms are self-efficacy beliefs, outcome of expectations and the goal representation. These theories are as discussed below.
 Figure 2.1: social cognitive career theory model
Source as adapted from: Lent et al. (1994)
2.7.1 Self-efficacy beliefs – this was defined by Bandura as how people judge their capability to organize and executive certain courses of actions that are required for the purpose of attaining designated types of performance (Bandura, 1986 cited by Lent et al., 1994, p. 83). Considering the fact that self-efficacy is very specific to certain skills and competence level, it can be seen that an individuals’ tourism and hospitality management self-efficacy is the degree at which such individual believe that he or she can succeed in the course and industry following graduation.
Brand also considered self-efficacy to be a form of mechanism that has the highest level of influence on personal agency (Lent et al., 1994). There are also numerous identifications from different studies that the predominant factors in career choice and performance is self-efficacy, both during the course of the education and subsequently in their career undertakings (Akbulut& Looney, 2007, 2009; Johnson, Stone, & Phillips, 2008; Lent et al., 2002; Looney &Akbulut, 2007; Smith, 2002). Another important thing that must be noted is that while self-efficacy is built based on previous performance to some extent, students will normally either over-estimate their own capabilities (Galpin, Sanders, Turner, & Venter, 2003; Hilberg&Meiselwitz, 2008; Lent et al., 1994; Looney &Akbulut, 2007; Smith, 2002) or, with particular reference to women, underestimate them (Beyer, 2008; Zhang, 2007). On that ground, it can be considered that past results are not the only, or even necessarily the most important, predictor of self-efficacy.
The central role of self-efficacy is on the development of career interest, the selection of options with respect to the academic course of choice and career opportunities, and increase in performance and persistence that is in line with the career paths, and is becomes a very important topic for research on the ground of such understanding. Based on the understanding gained form the SCCT theory, self-efficacy is not passive or static. Students will need to re-asses their abilities constantly and this assessment is influenced by active learning experiences, feedbacks form other people, observations that are based on the success of role models, and to some extent the psycho-biological states of the individual such as the person’s level of tiredness (Looney &Akbulut, 2007). On the ground of such understanding, it is hypothesized that:
HP4. Individuals with high level of self-efficacy in the tourism and hospitality management course will likely choose the course as their career path.
2.7.2 Expected outcome - in the SCCT model, the second mechanism that is predominantly featured is the mechanism of expected outcome from an action. This is defined as the perceived consequences that an individual expects to get from performing a given action (Lent et al., 1994, p. 83) and Bandura (1986 cited by Lent et al., 1994) also made a distinction between the three types of outcomes in the form of: physical (e.g. job opportunities), social (images, status, etc.) and self-evaluation (self-satisfaction). In any case, the expectations of individuals can change very dramatically overtime and this will give those different values or preference to the expected outcomes. Additionally, different individuals will value the same outcomes in a different way and this makes it important to incorporate the concepts of values together with the expected outcome (Lent et al., 1994). From the above discussion, it will then be stated that:
HP5. The higher the expected positive outcome from enrolling into tourism and hospitality management course, the higher the chances of students choosing the course.
2.7.3 Goal representations – the third mechanism in this case is goals representation and it is defined as the level of determination that a person gives to an engaged activity or to affect a given future outcome (Lent et al., 1994, p. 85). Based on the understanding that goals are a reflection of the future, they will serve as the building block for the intended outcome and as such act as the means of self-motivation with respect to the specific aspect of personal standards. The more specific a given goal is, the shorter the lifespan between that goal and the actualization date and the higher the level of commitment as people seeks to achieve such goals (Lent et al., 1994).
HP6. Students will enroll into hospitality and tourism management course if it is in line with their set goals in life.
2.8 Summary of findings
From the above review of literatures, new insights have been gained from the discussions with reference to the factors that influence students’ choice of enrolling in tourism and hospitality management course and choosing this as their career pathway. The general understanding is that these factors influence their personal will and desires, the environment in which they live in, and the expected outcome from choosing such courses. Where these cases are positive, it has been hypothesized that their chances of that particular student enrolling into the above mentioned course will be higher. These factors will be tested in the primary research.
Chapter 3
Research methodology
3.1 Introduction
In this chapter, the focus is to develop the research method for conducting the primary research. In the process of achieving this objective, the areas that will be looked into include the importance of the primary research, research methodology analysis and the questionnaire design.
3.2 Information Needs Specification
The main reason why the primary research is needed is because it would allow the researcher to test the theoretical findings in the real world setting with respect to the research topic. This will serve as the right way for presenting support to the existing theories or even creating a new theory on its own. From the review of literature, it can be seen that the findings generally reflect past researchers that seem to be different from the current research topic – with most of them focusing on the factors that influence the choice of course in general, and other expanding to include the choice of university – as such, primary research is necessary in order to narrowing the understanding down to the research topic and focus primarily on the tourism and hospitality management course. Thus, conducting primary research is inevitable in this case.
3.2.1 Reflection of hypotheses – still on the view of understanding the importance of the primary research, it was made known in the review of literatures that a number of factors influences students’ decision to enroll into hospitality and tourism management course. The factors that influence such decision come in the form of the individual’s personality with respect to desired goal and expected outcome and environmental factors.
3.3 Research Methodologies
3.3.1 Sample Unit (Target Respondents)
Since the research is all about studying the factors that influence student’s choice of course, the target will be students in the tourism and hospitality department at Taylor’s University, Kuala Lumpur, Malaysia. The reason is because they are best positioned based on their individual experience to contribute with the most significant and reliable response to the research question.
3.3.2 Sampling Method
The sampling method adopted for this research is a convenience based sampling. The implication is that students will be notified beforehand about the research and they will allocate the best time based on their convenience for the study. The most preferred time will be during breaks when the students are not engaged in any lecture. This is to eliminate the chances of the research reducing their learning period of ability to grab whatever lecture that might be on going.
3.3.3 Sample Size
The size for this research is 50 students. The students can be either male or female. There will not be any preferential treatment when it comes to demographic factors, but the total of the respondents will account to 50 students from the tourism and hospitality department.
3.3.4 Survey Location
As noted earlier, the location for this survey will be at Taylor’s University, Kuala Lumpur, Malaysia and within the tourism and hospitality department.
3.3.5 Collection Method
The data will be collected through questionnaire. This is a quantitative research and questionnaire is the preferred method because it would allow the respondents to contribute their individual opinions based on rating and also provide the researcher the opportunity of computing the total response collectively. It will also eliminate the difficulties attached with having to translate the respondents’ idea into the researcher’s opinion when qualitative research is conducted. The data will be collected via 2-point likert’s rating system in the region of 1 = Yes and 2 = No.
3.3.6 Ethical Issues   
In the process of conducting the research, a number of ethical issues associated with quantitative research are expected to come to light and some of these issue as it relates to this research paper are:
3.3.6.1 Influenced response – in researches (especially in this kind of researcher where the researcher is well known by the respondents), the researcher can actually influence the research outcome by indirectly or directly suggesting to the respondents what to respond. The main reason for such is that it will allow the research to easily meet set research objectives. In view of that this issue will be looked into and the researcher aims to avoid this issue by seeking the help of another student from a different department to conduct the data gathering process under the distance-supervision of the researcher.
3.3.6.2 Manipulated data and forged results – even when the data have been gathered under clear and favorable ethical settings in primary research, there is still the issue of the researcher manipulating the data or even forging the resulting during the analysis section and this is very unethical. In view of that, the research will analyze the data with SPSS software and also provide the conducted analysis, this will allow the supervisors to actually compare finding from the analysis from what is presented in this paper, as such eliminating any chances of the data being manipulated.
3.4 Questionnaire Design
Earlier on, it was made known that the data gathering process will feature a questionnaire based survey. The questionnaire will be basically divided into two sections. The first section will be used to gather demographic profile of the respondents with respect to their race, gender, age and other features considered important in the research process. The second section will be used to gather variables that will be used to analyze the stated hypotheses with respect to meeting the research objective of understanding factors that influence students’ choice of enrolling into tourism and hospitality course. The designed questionnaire for this study is as illustrated in the appendix (A) below.
Chapter 4
Analysis of finding
4.1 Introduction
In this chapter, the focus is to present an analysis of the findings from the primary research. The analysis will come in the form of demographics, regression, and factor and correlations analysis. The finding will then be used to test started hypotheses and present a clear discussion of the factors that influence students’ choice of enrolling in tourism and hospitality management courses.
4.2 Test of reliability
Table 41: Reliability analysis
Case Processing Summary


N
%
Cases
Valid
50
100.0
Excludeda
0
.0
Total
50
100.0
a. Listwise deletion based on all variables in the procedure. 

Reliability Statistics
Cronbach's Alphaa
N of Items
.406
18

In any given primary research, there is a need for the research to validate the reliability of gathered data in course of achieving the research objectives. This understanding is because the validation will serve as a test of whether the gathered data can be used for the purpose of research and also build an understanding on how reliable the finding from the research will be. In terms of measuring the value of any given data, Crombach’s Alpha is the most popular way for testing how reliable a data is. In order for a data to be considered reliable, the value obtained must be at least 0.50; in which the higher the value obtained, the higher the reliability of gathered data.
In the context of this research, the obtained value from crombach’s alpha is 0.406. This value fails short of the required value by some margin but this should not be seen as negative in this research because the validity of the data is well documented and approved. The reason why the reliability earned a lower score is because the variables measured are very high when compared with the total respondents. The rule of thumb states that in any given primary research, the total respondents should be higher than the variables at least twice whereby the higher the difference the higher the quality of the study. Although this research meets that mark, the total number of respondents is not much higher than the loaded variables by the recommended figure. This statement can further be validated by the test of validity below.
Table 4.2: individual variables test of validity
Descriptive Statistics

N
Minimum
Maximum
Mean
Std. Deviation
Race
50
1.00
4.00
2.1600
.95533
Gender
50
1.00
2.00
1.7600
.43142
Age
50
1.00
3.00
1.8600
.60643
My decision to study this course was made?
50
1.00
3.00
1.8400
.91160
I prefer Tourism and hospitality management course because?
50
1.00
4.00
2.6400
1.19112
I understand what career choice is all about?
50
1.00
1.00
1.0000
.00000
If yes, how hard was it for you to choose this course?
50
1.00
4.00
3.0200
1.03982
How many years have you studying this course?
50
1.00
2.00
1.6800
.47121
Do you find it easy at this stage?
50
1.00
2.00
1.2000
.40406
Are the tuition fees affordable?
50
1.00
2.00
1.8200
.38809
My parents played a role in my choice of this course
50
1.00
2.00
1.2800
.45356
My friends and/or role model played a role in my choice of this course
50
1.00
2.00
1.8000
.40406
I choose this course because job demand for current professionals is very high
50
1.00
2.00
1.1600
.37033
I choose this course because I am very comfortable with it
50
1.00
1.00
1.0000
.00000
I have a big goal of gaining financial stability in the future and it influenced my choice for this course
50
1.00
2.00
1.1000
.30305
I choose this course because most the school is close to my house
50
1.00
2.00
1.7600
.43142
This is my dream course and profession since childhood and that is why I choose to study it.
50
1.00
1.00
1.0000
.00000
I feel a higher sense of self-actualization by studying this course.
50
1.00
2.00
1.1600
.37033
Valid N (listwise)
50




The above table clearly shows that all the loaded variables are valid because of the fact that none of them has a missing value. On that ground, it further strengths the quality of the data. Therefore, the finding from this research can be considered valid and reliable.
4.3 Demographic data
As per say the fact that, the test of reliability above have proven the gathered data to be reliable and valid, this analysis can proceed further to analyze the demographic features of the respondents.
Figure 4.1: race of respondents
 The need for analyzing the race of respondents is to get some kind of understanding on the particular race that features most in the hospitality and tourism industry. While the Malays are by far the most dominant race in Malaysia with respect to population size, the above analysis clearly show that the Chinese are the most dominant race in the industry with respect to choosing hospitality and tourism management as their career path and enrolling in the course. Following them is the Malays as the second most popular race, then Indians with other races in the country coming up as at the least. Therefore, this might have created a new area of research which can be designed to gain an understanding on why the Chinese people prefer to study hospitality and tourism management courses.
Figure 4.2: Gender of respondents
Earlier on in the review of literatures, it was made known that gender has traditionally being used to describe the form of work an individual might undertake as opposed to others. The implication of such is that male are normally attracted to works that will give them higher economic gains even when the requirement can be hard, but women don’t really look into the economic gains when choosing courses. From the above analysis, 77% of the total respondents are female while 23% are male. Although this is might not be a clear reflection of the actual percentage of genders that enroll into the course (because not all students in the department participated in the study and the study is based only on one particular university), it can still be stated that the literature review is to some extent validated. This is because the higher figures of female respondents’ means that females seek jobs that doesn’t require much stress and might not be all that interested in the financial gains as long as they can be able to perform the required tasks comfortably. However, this research is not validating or supporting such claims vividly because it is not the main purpose and the fact that one variable applies doesn’t necessary validate a claim.
Figure 4.3: Age of respondents
 From the above analysis, the highest age groups are those aged 18 years and below as they represent 62% of the total respondents. This is then followed by those aged 19-25 years of age as they represent 26% of the total respondents. The least respondents are those aged 26-35 years of age – representing 12% of the total respondents. There is no much information relayed from the age analysis expect for the fact that majority of the students in this study are still at a very young age. However, this can be influenced by their years of study in the course as the higher a student have been studying, the older the person. Validating this statement is the fact that students in the year one were mostly chosen as they are just fresh from deciding on their future and as such have a fresh mind to actually present their not so distance experience with choosing to study tourism and hospitality management.
4.4 Regression analysis
Figure 4.3: regression of variables
Coefficientsa
Model
Unstandardized Coefficients
Standardized Coefficients
t
Sig.
B
Std. Error
Beta
1
(Constant)
1.350
.672

2.008
.052
My decision to study this course was made?
.038
.060
.056
.627
.534
I prefer Tourism and hospitality management course because?
-.009
.049
-.017
-.175
.862
If yes, how hard was it for you to choose this course?
-.386
.061
-.661
-6.314
.000
How many years have you studying this course?
-.118
.092
-.091
-1.283
.207
Do you find it easy at this stage?
.065
.145
.043
.448
.657
Are the tuition fees affordable?
.018
.134
.012
.138
.891
My parents played a role in my choice of this course
-.216
.193
-.162
-1.123
.269
My friends and/or role model played a role in my choice of this course
.425
.116
.283
3.657
.001
I choose this course because job demand for current professionals is very high
.429
.193
.262
2.222
.033
I have a big goal of gaining financial stability in the future and it influenced my choice for this course
.241
.241
.121
1.001
.324
I choose this course because most the school is close to my house
.014
.183
.010
.077
.939
I feel a higher sense of self-actualization by studying this course.
.378
.113
.231
3.332
.002
a. Dependent Variable: Age
The focus of this regression analysis is to understand how age influences the variables that have been loaded in this study. The significance of this is because the analysis of respondents age shows that most of the respondents are aged 18 years and below – thus, making it necessary to understand how their age might have influenced their analysis of the variables in this study.
From the above table, the first variable that age is linked to is the decision of respondents to study the course. It is based on the understanding that the older a respondent is, the more positioned the person is to make the decision personally without being influenced by peer groups and other human factors. The significance of this variable is also very high at 0.583, which mean that age plays crucial role in determining whether an individual will make the decision to enroll into tourism and hospitality management personally or be influenced by other externally factors such as parents, role models and peer groups. Basically, this is leveled on the measure of an individual’s level of maturity. Supporting these statements are the variables: “my friend and/or role model played a significant role in my decision to choose this course,” and “I find the course easy at this level.” These variables have 0.425 and 0.429 regression values respectively. Linking this finding to the age analysis where it was determined that majority of the respondents are aged 18 year and below, it can be seen that the lower a student is aged during the course of deciding on career to pursuit, the higher the chances of such decisions being influenced by peer group or role model. This can be linked back to maturity level as such individuals might not be so matured when compared to their compatriots that have vast experienced in life and have made many life changing decisions in the past.
Another reflection of age with respecting to students’ decision to study is that it influences their potential of deciding based on set goals and also their level of self-actualization. The understanding is that the older students are, the better positioned they are to analyze and plan self-goals and the more likely they will make necessary decisions based on those self-goals. It was also noted that the older the respondents are, the better positioned they are to analyze their level of self-actualization and actually link it to their courses. Clearly, age plays a number of significant roles with respect to the loaded variable and the over idea presented is that the older a student is, the better positioned such person is in making decisions that related to course of study and career path to follow – and also the more likely the person will make this decision without having to consult other people or be influenced by peer groups.
4.5 Influence of cost and study scope on choice
Table 4.4: measuring cost and scope of study
I prefer Tourism and hospitality management course because?


Frequency
Percent
Valid Percent
Cumulative Percent
Valid
cheap tuition fee
11
22.0
22.0
22.0
easy to study
14
28.0
28.0
50.0
all of the above
7
14.0
14.0
64.0
none of the above
18
36.0
36.0
100.0
Total
50
100.0
100.0

Earlier on, it was made known from the analysis in table 4.3 that the age of students significantly influences their understanding of each variable and how they react to the variable in decision making process. On that ground, it is considered necessary to measure how cost of study and scope actually influences choice of studying hospitality and tourism management course. The above analysis shows that majority of the respondents (36 percent) prefer to study hospitality management because the cost of study is affordable and the scope is easy to understand. This can be combined with the 22% and 28% of respondents that agree to such statements individually. The outcome is very significant because they serve as support to the claim that students enroll into the course because the fees is affordable compared to other courses and the scope of study is easier to understand compared to other courses. Thus, the conclusion is that cost of study and scope of study both have significant impact on the students’ decision to enroll in any given course.
4.6 Decision making and associated difficulties
Figure 4.5: How decisions are made
My decision to study this course was made?


Frequency
Percent
Valid Percent
Cumulative Percent
Valid
personally
25
50.0
50.0
50.0
influenced by other people
8
16.0
16.0
66.0
both
17
34.0
34.0
100.0
Total
50
100.0
100.0

 The interesting thing here is that irrespective of the fact that majority of the students are aged 18 or below, 50% of the respondents actually made the decision to enroll into the course by themselves, while the other 34% made the decision by combing their own personal view with recommendations from other. The outstanding 16% made the decision based on external influence. Considering the figure that made the decision based on external influence, it can be seen that the arguments in literature review are validated in the sense that parents, peer groups and role models can have a significant influence on students’ decision to enroll into the course.
Figure 4.6: difficulties experienced in decision making
If yes, how hard was it for you to choose this course?


Frequency
Percent
Valid Percent
Cumulative Percent
Valid
not hard
6
12.0
12.0
12.0
somewhat hard
8
16.0
16.0
28.0
Hard
15
30.0
30.0
58.0
very hard
21
42.0
42.0
100.0
Total
50
100.0
100.0

The literature review presented the understanding that making the decision of a career path to follow is something that comes with numerous headaches. This was loaded into the above variable and it can be seen from the analysis that 42% of the total respondents agree that the decision of which course to study was “very hard” to decide. Adding this to the 30% who said its “hard” and the 16% who agreed that it is “somehow hard” clearly shows that it is not easy to decide on which career choice to follow. This is based on the understanding that numerous variables need to be loaded and analyzed before people can actually choice a specific career path.
4.7 Proof of hypotheses: Descriptive statistics
HP1. The higher students view tourism and hospitality management as offering potential for future success in the workplace, the higher their chances of choosing the course.
Table 4.7: I choose this course because job demand for current professionals is very high


Frequency
Percent
Valid Percent
Cumulative Percent
Valid
1.00
42
84.0
84.0
84.0
2.00
8
16.0
16.0
100.0
Total
50
100.0
100.0

Table 4.8: I have a big goal of gaining financial stability in the future and it influenced my choice for this course


Frequency
Percent
Valid Percent
Cumulative Percent
Valid
yes
45
90.0
90.0
90.0
No
5
10.0
10.0
100.0
Total
50
100.0
100.0

From the variables analyzed in the above table 4.7 and 4.8, it can be seen that majority of the students choose to study the course because they view job demand as being high, and all the respondents agree to choosing the course because they are very comfortable with it. Still on the same hand, all the students agree to choose the course because it falls perfectly in line with their dreams. Thus, the hypothesis has been proved as students enroll into the course because they associate it as having the potential to allow them to achieve their desired life goals.
HP2. An individual’s level of passion will influence the choice of enrolling in tourism and hospitality course with the view that the higher such passion is the chances of a student to choose the above mentioned course.
Table 4.9: This is my dream course and profession since childhood and that is why I choose to study it.


Frequency
Percent
Valid Percent
Cumulative Percent
Valid
Yes
50
100.0
100.0
100.0
This have also been proven in the above table 4.9 where it was shown that all the responders agree that enrolling to this course was influenced by their passion for hospitality and tourism management. While this might seem complicated with earlier understanding where it was shown that the decision to enroll into this course was to some extent influenced by peers, parents and role models, there is the need to understand that these people might have influenced the students’ passion for the subject positively through their interactions with these students. On that ground, it is possible that at the end of the day, the students enrolled into the course due to gained passion for the subject and this validates the findings for hypothesis 2 above.
HP3. Environmental factors such as peer influence, parents and role model will influence students’ choice of choosing to enroll in tourism and hospitality management courses.
Table 4.10: My decision to study this course was made?


Frequency
Percent
Valid Percent
Cumulative Percent
Valid
Personally
25
50.0
50.0
50.0
influenced by other people
8
16.0
16.0
66.0
Both
17
34.0
34.0
100.0
Total
50
100.0
100.0

From the above 4.10, it can be seen that 16% of the respondents agree that their decision were influence by external forces such as their parents, peer groups, and role model. However, this is not significant when compared with the figure (84%) that made known that their decisions were based on personal terms. On that ground, it will be stated that while external influence can play significant role on students’ decision to study tourism and hospitality management, the final decisions are normally made by the students personally.
HP4. Individuals with high level of self-efficacy in the tourism and hospitality management course will likely choose the course as their career path.
Table 4.11: I choose this course because I am very comfortable with it


Frequency
Percent
Valid Percent
Cumulative Percent
Valid
yes
50
100.0
100.0
100.0
Interesting as it may be, all the respondents noted that their decision to enroll into the course was because they feel very comfortable with it when compared with other courses. On that ground, it proves the hypotheses that a higher level of self-efficacy is necessary to enhance students’ desire and potential for enrolling into the above named course.
HP5. The higher the expected positive outcome from enrolling into tourism and hospitality management course, the higher the chances of students choosing the course.
HP6. Students will enroll into hospitality and tourism management course if it is in line with their set goals in life.
Based on the tables 4.7 and 4.8 above, it can be seen that this is true because majority of the respondents agree that they choose the course because the demand for professionals from the field is high and they have intention of establishing sustainability financial power in the future with the course capable of making such desire a success. Thus, the hypotheses 5 and 6 are corrected based on the gathered understanding from above analysis.
Chapter 5
Conclusion and recommendation
The basic approach to any successful research is having a clear plan that the research desires to follow. This clear plan will serve as a guideline to what is obtainable and how the research process will be conducted. This is the case of this research as it was divided into 5 different chapters with each chapter designed to serve a particular purpose – all geared towards meeting the research objectives.
The first chapter is the introduction of the research. In this chapter, the purpose of the research was highlighted to be to gain an understanding on the factors that influences students’ decision to choose hospitality and tourism management as their preferred course of study. Thus, the whole research was built around this understand with the significance of the study stated to be that it would allow both managers, counselors and researcher to understand these factors and build a better understanding of professional in the field. It will also help in counseling programs to advice the students on whether their abilities meet what is expected in the field.
Following the introduction, a review of literatures was conducted in chapter 2. A number of findings were made from this chapter. These findings are that students’ decision making process when it comes to choosing a career path way is influenced by their personalities (self-efficacy, determination, commitment etc.), the environment (cultures and patters), and other people (parents, peer groups and role models). These factors together with the decision are guided by the Social Cognitive Career Theory (SCCT), which states that students will choose courses based on their self-efficacy, expected outcome from studying the course and overall goal representation with respect to what they aim to achieve in life.
Following the success of the two chapters, the chapter 3 was developed as the methodology that will be adopted for primary research. The significance of primary research was reflected to be the fact that it will allow the researcher to test hypotheses from the literature review. The research was conducted in Taylor’s University Kuala Lumpur, Malaysia in the Hospitality and Tourism Management Department, with 50 students from the department.
The fourth chapter is the analysis of findings from the primary research. The findings reflection confirmation of the stated hypotheses as personalities, environmental, and peer group factors influenced the decision by the students to enroll into the course. Additionally, it was also found that the level of influence depends on the age of the student – in which the older the student, the lower the level of such influence.
The final chapter is the chapter 5, and the conclusion of the whole paper is presented in this chapter. Considering the discovery made in the analysis of finding in which it was seen that the most dominant race in the study is Chinese, it was also recommended that further studies should be conducted in order to understand whether the Chinese people are the most dominant race in the industry with respect to Malaysian settings.
In conclusion, it can be stated that the choice made by students to study any given course is influenced by their personality – whether or not they like the course, whether or not they find the course easy, and whether or not the course is in line with their set goals in life; the environment – that is the cost of studying that particular course, how close the school is to their house and the course is in the desired college, how easy it is to get job upon graduation as well as gain admission into the course; and other people – their friends that will be convincing them to join them in the same school and course, parents that would like them to study a given course, and even their role models that will convince them to pursue a specific career. In these, choosing a career path is not easy for anybody and in any course.
Appendices
Appendix A: Designed questionnaire for the research
Objectives
  1. To understand the needs of customers in the car wash industry.
  2. To understand how the availability of Wifi, Mini-mart, Bar and Home-call services will influence the level customers’ satisfaction in the car wash industry.
  3. To understand the competitive sphere in the industry and the factors that influences consumers’ preferences
Instruction
1.      Answer ALL questions.
2.      Fill _ in the box available based on the legend stated.
3.      All information will be treated as confidential. It will be used ONLY for academic purpose.
4.      All information will be on aggregated basis and no individual data will be published.

A.        DEMOGRAPHIC
a.         Race                            : ……………………………………………………………………………
b.         Sex                               : ……………………………………………………………………………
c.         Age      .                       : ……………………………………………………………………………
Note: Please fill up this form. The information given will be treated as highly confidential
B. FACTORS THAT INFLUENCE STUDENTS’ CHOICE OF STUDYING HOSPITALITY AND TOURISM MANAGEMENT
1. My decision to study this course was made?
         Personally
         Influenced by other people
         Both
2. I prefer Tourism and hospitality management course because?
         The tuition fees are cheap
         It’s easy to study
         All of the above
         None of the above
3. I understand what career choice is all about?
4. If yes, how hard was it for you to choose this course?
         Not hard
         Somewhat hard
         Hard
         Very hard
5. How many years have you studying this course?
6. Do you find it easy at this stage?
7. Are the tuition fees affordable?
8 My parents played a role in my choice of this course
9. My friends and/or role model played a role in my choice of this course
10. I choose this course because I am very comfortable with it
11. I choose this course because job demand for current professionals is very high
12. I have a big goal of gaining financial stability in the future and it influenced my choice for this course
13. I choose this course because most the school is close to my house
14. This is my dream course and profession since childhood and that is why I choose to study it.
15. I feel a higher sense of self-actualization by studying this course.
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